Double click on your Gmail IMAP account to open the account settings. Sub-folders and their contents being hidden from view. Open your Account Settings dialog File-> section Info-> button Account Settings-> Account Settings-> tab E-mail. A code issue caused some user-created folders to be moved under this parent folder, which resulted in those If you want to create a brand new view, click the New button in the Manage All View window. UTC Preliminary root cause: The DefaultFolderType.Files folder is a system resource that was not intended to contain user-created files and folders. Start time: Friday, December 8, 2017, at 2:55 PM Now select Account Settings and then Account Settings again. Click on the File tab at the top-left hand side of the window making sure you are in the Info section.
This guide explains how to open another person’s email folder which you have been given permission to access. Scope of impact: A very limited number of customers and users appear to be impacted. Opening a shared folder in Outlook 2016 for Windows. Enter your email address as (all lowercase) Then click Connect. That you have users affected by this issue you may contact Support for assistance in restoring access to the hidden files. Then make sure that Info is selected on the left and click the Add Account button: 2. While we're focused on remediation, if you've confirmed We anticipate that it will take us several weeks to develop, test, deploy, and then run the tool across all affected environments. If the output counts do not match, then the mailbox is affected and you should contact Support forĪdditional assistance: Get-MailboxFolderStatistics -Identity (email address) | Where-Object -Property FolderType -eq "Files" | f t FolderType, ItemsInFolder, ItemsInFolderAndSubfolders Current status: We're developing tooling to automatically detectĪnd fix folders in this state by moving the files to a proper location. Admins can identify an affected mailbox via the following PowerShell command. Such folders willīe hidden to the user, but items saved within them are accessible through search. More info: This issue only affects certain user-created folders. Title: Folders not appearing User Impact: Users may be unable to view certain folders they've created.